DialogTech Status

All Systems Operational

About This Site

Welcome to DialogTech's system status page. Here you'll find current system status as well as the means to sign up for alerts to maintenance and outage events.

Call Transport Operational

Call Transport - US & Canada Operational

Call Transport - Mexico & Central America Operational

Call Transport - UK Operational

Call Transport - Europe Operational

Call Transport - Australia Operational

DialogTech Platform - Call Processing Operational

DialogTech Platform - User Portal Operational

DialogTech Platform - Number Acquisition API Operational

DialogTech Platform - Call Initiation API Operational

DialogTech Platform - Reporting API Operational

DialogTech Platform - LeadFlow / CallFlow Operational

DialogTech Platform - Dynamic Number Insertion Operational

DialogTech Platform - Call Recordings Operational

DialogTech Platform - Call Transcription Operational

DialogTech Platform - Integrations Operational

DialogTech Platform - Call Distributor Operational

DialogTech Platform - Voice Broadcast Operational

DialogTech Platform - SMS Operational

[Legacy] DialogTech Platform - Dynamic Number Insertion (SourceTrak 1.0) Operational

[Legacy] Mongoose Metrics Platform - Call Processing Operational

[Legacy] Mongoose Metrics Platform - User Portal Operational

[Legacy] Mongoose Metrics Platform - Dynamic Number Insertion Operational

[Legacy] Mongoose Metrics Platform - API Operational

[Legacy] Mongoose Metrics Platform - Call Transcription Operational

[Legacy] Mongoose Metrics Platform - Integrations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 7, 2022

No incidents reported today.

Jul 6, 2022

Call timeouts, failures, and no audio

Resolved - Through the day, we've had no further call failures as a result of this incident or the associated repair work.
Jul 6, 17:56 CDT

Update - We've made a configuration change in our call processing platform, we've not observed any call processing failures in the meantime and continue to monitor.
Jul 6, 10:31 CDT

Update - Calls have been connecting normally without timeouts for approximately the past hour. We're still monitoring and working towards resolution.
Jul 5, 16:32 CDT

Update - Intermittent call failures continue, we're still working to resolve this.
Jul 5, 14:22 CDT

Update - Call failures and timeouts are occurring intermittently.
Jul 5, 13:31 CDT

Monitoring - We've mitigated the call processing issue and calls will process normally at this time. We're continuing to investigate the causes for this incident and will provide more information after resolution.
Jul 5, 12:52 CDT

Identified - We're working to fix call processing issues now. Most calls will complete at this time.
Jul 5, 12:40 CDT

Update - We're still investigating.
Previous update indicated issues with call transport, in actuality this affects our ability to process and complete calls.
Jul 5, 12:34 CDT

Investigating - We're looking into problems with call processing. Some calls will fail to complete, time out, or may experience no audio.
Jul 5, 12:14 CDT

Jul 5, 2022

Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

Scheduled Maintenance on June 29th, 2022

Completed - The scheduled maintenance has been completed.
Jun 29, 23:53 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 23:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 29, 18:39 CDT

Scheduled - DialogTech will be performing more hardware updates to enhance platform performance. There is the potential for brief service impacts and intermittent connectivity issues tonight, 6/29/2022, between the hours of 11 pm and 12 am CT
Jun 29, 15:53 CDT

Jun 28, 2022

Call Recordings - Degraded Performance - 6/27/2022

Resolved - This incident has been resolved.
Jun 28, 11:38 CDT

Update - We are continuing to monitor for any further issues.
Jun 27, 15:33 CDT

Monitoring - The cause of the issue has been fixed and we are continuing to monitor its success. The team is currently investigating the full impact and the recoverability of any remaining missing call recordings.
Jun 27, 13:32 CDT

Identified - The issue has been identified and we have taken initial steps to successfully mitigate the problem from occurring on most new call recordings.
Jun 27, 12:50 CDT

Investigating - We are currently investigating an issue whereby a small percentage of call recordings are unavailable via the DialogTech platform and its APIs.
Jun 27, 09:25 CDT

Jun 27, 2022

Jun 26, 2022

Call Processing outage related to earlier maintenance

Resolved - All systems are back in operation.
Jun 26, 00:45 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 26, 00:00 CDT

Identified - We have identified additional tasks required to complete the earlier maintenance. Call Processing continues to be partially down as we complete.
Jun 25, 23:04 CDT

Jun 25, 2022

Scheduled Maintenance on June 25th, 2022

Completed - The scheduled maintenance has been completed.
Jun 25, 23:01 CDT

Verifying - Verification is currently underway for the maintenance items.
Jun 25, 22:51 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 21:01 CDT

Scheduled - As part of an initiative to improve call management on the DialogTech platform, Invoca will be performing scheduled maintenance Saturday, June 25, from approximately 9 PM to approximately 10 PM (Central Time).

During this time, calls to DialogTech phone numbers may result in a busy signal requiring callers to retry.

No impact to the web application or other services is expected during the maintenance window.
Jun 24, 11:46 CDT

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.