Through the day, we've had no further call failures as a result of this incident or the associated repair work.
Jul 6, 17:56 CDT
We've made a configuration change in our call processing platform, we've not observed any call processing failures in the meantime and continue to monitor.
Jul 6, 10:31 CDT
Calls have been connecting normally without timeouts for approximately the past hour. We're still monitoring and working towards resolution.
Jul 5, 16:32 CDT
Intermittent call failures continue, we're still working to resolve this.
Jul 5, 14:22 CDT
Call failures and timeouts are occurring intermittently.
Jul 5, 13:31 CDT
We've mitigated the call processing issue and calls will process normally at this time. We're continuing to investigate the causes for this incident and will provide more information after resolution.
Jul 5, 12:52 CDT
We're working to fix call processing issues now. Most calls will complete at this time.
Jul 5, 12:40 CDT
We're still investigating.
Previous update indicated issues with call transport, in actuality this affects our ability to process and complete calls.
Jul 5, 12:34 CDT
We're looking into problems with call processing. Some calls will fail to complete, time out, or may experience no audio.
Jul 5, 12:14 CDT