Resolved -
Through the day, we've had no further call failures as a result of this incident or the associated repair work.
Jul 6, 17:56 CDT
Update -
We've made a configuration change in our call processing platform, we've not observed any call processing failures in the meantime and continue to monitor.
Jul 6, 10:31 CDT
Update -
Calls have been connecting normally without timeouts for approximately the past hour. We're still monitoring and working towards resolution.
Jul 5, 16:32 CDT
Update -
Intermittent call failures continue, we're still working to resolve this.
Jul 5, 14:22 CDT
Update -
Call failures and timeouts are occurring intermittently.
Jul 5, 13:31 CDT
Monitoring -
We've mitigated the call processing issue and calls will process normally at this time. We're continuing to investigate the causes for this incident and will provide more information after resolution.
Jul 5, 12:52 CDT
Identified -
We're working to fix call processing issues now. Most calls will complete at this time.
Jul 5, 12:40 CDT
Update -
We're still investigating.
Previous update indicated issues with call transport, in actuality this affects our ability to process and complete calls.
Jul 5, 12:34 CDT
Investigating -
We're looking into problems with call processing. Some calls will fail to complete, time out, or may experience no audio.
Jul 5, 12:14 CDT